Refund / Return Policy

At CeczwiShoes, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the conditions below.

Return Period

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, items should generally be:

  • Unworn
  • Unwashed
  • Unused
  • In original condition
  • With original tags attached, where applicable
  • Returned with original packaging when reasonably possible
Items That May Not Be Eligible for Return

Certain items may not be eligible for return due to hygiene, customization, final-sale status, or other applicable restrictions.

Any applicable exclusions will be identified on the product page or at checkout.

How to Request a Return

Before sending an item back, please contact us at:

servicececzwishoes@outlook.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Relevant photos, if the item is damaged, defective, or incorrect

Please do not send a return to an address without receiving return instructions from our customer service team.

Return Shipping

For returns due to a change of mind, incorrect size selection, or other customer preference, the customer may be responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and provide appropriate instructions.

Refunds

After we receive and inspect the returned item, we will process the approved refund.

Refunds are generally issued to the original payment method.

Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at:

servicececzwishoes@outlook.com

Please provide your order number and clear photos of the issue.

We will review your request and work with you toward an appropriate solution.

Important

This policy does not limit any mandatory consumer rights that may apply under the laws of your country or region. Local consumer protection rules may provide additional rights for eligible customers. Shopify similarly notes that applicable statutory rights can override a store's published return policy.