Shipping & Handling
We aim to process and ship your order as efficiently as possible.
Order Processing
Orders are generally processed within 2–5 business days after payment is successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Estimated Delivery Time
After your order has been shipped, estimated delivery times are generally:
Standard International Shipping: approximately 7–15 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on the destination, customs clearance, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
Shipping Fees
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping fees may vary depending on the destination, order size, shipping method, and applicable promotions.
Customs and Import Charges
For international orders, the destination country may impose customs duties, VAT, taxes, or other import charges.
Where applicable, these charges are generally the responsibility of the customer.
Customs processing may also cause additional delivery delays. For cross-border stores, clearly communicating potential customs/import charges and delivery timelines is recommended.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.
Please allow 1–3 business days for tracking information to become active.
Delayed or Lost Packages
If your package appears to be significantly delayed or the tracking information indicates a delivery issue, please contact us at:
servicececzwishoes@outlook.com
Please provide your order number and tracking number so we can assist you.